How can we help you?

How to order

Do I have to create a customer account to order from you?

Where is my order confirmation?

I haven't received an invoice - what now?

Payment and shipping

Parcel delivery

Standard parcel via DHL gogreen

Furniture shipping

Heavy parcels via DHL

Shipping with large letter/maxi letter or international parcel post

Small items that can be sent using a cheaper shipping method due to their weight and dimensions.

* Please note that additional customs duties and taxes may apply for deliveries to non-EU countries. Information on customs regulations can be found at this link. Further details on the currently applicable import sales taxes can be found here and for Switzerland here.

What payment methods are available?

What does prepayment mean?

Limmaland GmbH
Volksbank Köln
IBAN: DE92380601864985816013
BIC: GENODED1BRS

What do I need to know about payments for purchase on account with Ratepay? 

In cooperation with Ratepay GmbH, Franklinstraße 28-29, 10587 Berlin, we offer the following payment option. Payment is made to Ratepay :

Complaints

Return  

Can I return my order? 

Of course, you can return new and unused products to us within 30 days of ordering, with the exception of personalised products that you have designed yourself and B-grade goods. Here you will find more detailed information on cancellation.

Your returned products must be well packaged and arrive in perfect condition. It is best to use the original shipping box. After receiving and inspecting the goods, we will refund the full purchase price and, if the entire order is returned, the original shipping costs. 

Unfortunately, you must bear the costs of the return yourself. You can conveniently register your return with us and generate a shipping label, for which we will automatically deduct £6.95 from the refunded amount. The costs for a return may vary outside of the United Kingdom. Simply contact our customer service for more information.

Have you ordered a product from our nappy range and would like to return it? Then please contact our customer service team, who will be happy to help you.

For all other products, simply click here to generate your return label. Please ensure that your product is undamaged and not personalised before returning it.

Register your return & generate a label

I have a return outside of Germany.

, our returns tool is not available for returns outside Germany. Please contact our customer service team at . The best way to do this is to send an email to [email protected] so that we can help you with your return.

Here you will find a list of prices for returns outside Germany :

Within the EU except Germany :
£9.95 Returns excluding small furniture*£16.
95 Returns of small

furniture*Switzerland**, Great Britain**, Norway**, Iceland, Serbia :
£14.95 Returns excluding small furniture*£26.
95 Returns of small

furniture** For returns of small furniture, the above costs will be charged instead of the standard shipping costs. The small furniture category includes the following products: changing table topper and shelves at changing table topper.

** Please note that additional customs duties and taxes may apply to returns to non-EU countries.

How long do I have to cancel my purchase?

Limmaland offers you an extended return policy of up to 30 days.

Can I exchange a product?

Unfortunately, a direct exchange is not possible. However, you can return the item to us and place a new order directly in our shop – this way, you’ll receive the correct item as quickly as possible. Please note the information we provide under ‘Returns’ regarding returns. You’ll also find the address for your return there.

I have returned an item. How will I get my money back?

If you have returned an item to us, we will refund your money via the payment method you selected when placing your order. For example, if you paid via PayPal, we will refund your money via PayPal. Please bear in mind that the processing and refund may take a few days.

To which address can I return my order?

Please send your return to :
Limmaland GmbH
Lichtstraße 21
50825 Cologne
Germany

What should I do if my order hasn’t arrived?

As soon as your order has been handed over to DHL, you will receive an email with a DHL tracking link. You can use this link to track the status of your parcel in detail. If you have not received your order one week after receiving this email, please send us a message at [email protected]. We will then check your shipment immediately.

I have received a faulty item. What can I do?

Help, there’s a crease in my film! What can I do?

It’s quite a shock at first, but our films are very robust and most creases are no longer visible once the film has been applied. Creases can also be smoothed out very easily with a hairdryer. To do this, gently heat the applied film and simply smooth out the creases. 

You can usually remove even stubborn creases that occurred when peeling off the film. To do this, gently heat the film (Caution: The film must not get too hot, otherwise it will warp), peel it off and reposition it. 

Feel free to watch our video .

Help, my wall decal isn’t sticking! Can I save it?

Try using a hairdryer! It might sound strange at first, but the heat from the hairdryer can help to fix your wall sticker more securely and increase its adhesive strength. Warm the film using the lowest heat setting on the hairdryer, then press the wall sticker firmly against the wall again. The heat softens the adhesive, allowing it to adhere better to the surface. This is a particularly helpful method for roughcast walls and textured wallpaper.

Other reasons for poor adhesion :

• Damp surfaces or walls: Wall decals adhere best to completely dry walls. If the wall has been recently painted, it must have been left to dry or cure for at least three weeks.
• Dirty surfaces: Make sure that no dust or dirt gets onto the adhesive surface before applying the film, as this also reduces adhesion.
• Do not store for too long: Our wall films are only produced once you place your order and should not be stored for too long. The adhesive strength weakens over time.

Individualised products

What does my personalised film look like and how do I approve it for printing?

Can I save my personalised decal?

What do I do if I make a mistake in the design?

The editor for designing the slide is not working properly on my device. What do I do now?

About Limmaland

Are you part of IKEA?

No. Limmaland GmbH and IKEA ® (IKEA Systems B.V.) have no economic connection whatsoever and are two independently operating companies.

I would like to collaborate with you or have an idea for a new product.

Please feel free to write to us using our contact form with your collaboration or product idea.

Can I work for you?

At Limmaland, we regularly offer internships, working student positions and graduate jobs in various areas. You can find our current job vacancies via the link.

How can I subscribe to the newsletter?

We are delighted to hear that! You can subscribe directly with your name and email address via the link to our newsletter.

I would like to unsubscribe from the newsletter.

We are very sorry to hear that. You can unsubscribe directly at any time at newsletter. You will find the unsubscribe link at the end of each message. You can also leave us a message. Please provide the email address you wish to unsubscribe and write to us at [email protected].

Selbstverständlich. You can subscribe again at any time if you are interested in new children's room ideas, IKEA hacks and special offers.