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How can we help you?

We have compiled and answered frequently asked questions for you on this page.

Order Payment and shipping Complaints Returns Customised products About Limmaland

How to order

Do I have to create a customer account to order from you?

No, you can also order as a guest in our shop. The advantage of a customer account is that you can view all orders and their status yourself. For products that you design yourself, you can also save the intermediate status with a customer account and continue working on it at a later date.

Where is my order confirmation?

Uppsala, something must have gone wrong! Have you entered your e-mail address correctly? Sometimes the order confirmation ends up in the spam folder. If you can't find a confirmation there either, simply get in touch via our contact form or email [email protected]. We'll be happy to help you!

I haven't received an invoice - what now?

Do you need an invoice? Can't find it in the parcel either? That's because we only send invoices by email once payment has been received. Please check your spam email folder! If you can't find it there, please get in touch with our customer service team using the contact form. We will be happy to look for your invoice again and send it to you. If you have selected KLARNA as your payment method, you can also view your invoice directly there in your customer profile.

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Payment and dispatch

What payment methods are available?

You can pay conveniently with PayPal, credit card, instant bank transfer, prepayment by bank transfer or on account. You can select the respective payment method in the order process.

What does prepayment mean?

When paying in advance, you transfer the purchase amount to us after placing the order. As soon as we have received the payment, we will process your order. You will receive the bank details as well as the intended use and the purchase amount with your order confirmation from us by e-mail. Our bank details are as follows:

Limmaland GmbH Volksbank Köln
IBAN: DE92380601864985816013
BIC: GENODED1BRS

What do I need to know when paying by invoice with Ratepay?

In co-operation with Ratepay GmbH, Franklinstraße 28-29, 10587 Berlin, we offer the following payment option. Payment is made to Ratepay:

The payment period is 14 days from dispatch of the goods or when the digital products are made available.

What do I need to know when paying by instant bank transfer?

Sofortüberweisung: Your account will be debited immediately after placing the order.

I paid with Sofortüberweisung and nothing happened.

If you have paid by instant bank transfer, it is unfortunately possible that the transfer will not be received until a few days later. Especially if you made the payment from abroad.

How much does shipping cost? Which countries can I order to?

Here you will find a list of the countries and shipping costs to which we deliver:

Within Germany:
5.95 € shipping costs
From 75 € value of goods we ship free of charge

Within the EU except Germany:
7,95 € shipping costs except small furniture*
from 75 € value of goods we ship free of charge
14,95€ shipping of small furniture*

Switzerland**, Great Britain**, Norway**, Iceland, Serbia:
12,95 € shipping costs except small furniture*
24,95€ shipping of small furniture*

* For the delivery of small furniture, the above-mentioned costs will be charged instead of the standard shipping costs. The small furniture category includes the products: changing table topper and shelf for changing table topper.

** Please note that additional duties and taxes may apply for deliveries to non-EU countries. Information on customs regulations can be found under this link.

Further information on the currently applicable import sales taxes can be found here and for Switzerland here.

Which shipping service providers do you work with?

Your order will be delivered climate neutrally with DHL GoGreen.

How long do I have to wait for my order?

As we all know, anticipation is the greatest joy! But don't worry, you won't have to wait too long for your order from Limmaland. Once we have received your payment, we will quickly get to work printing, laminating and packing so that your products will usually arrive at your home within 3-4 days. Please note that a few products are not produced daily and therefore have a slightly longer delivery time. In the interests of sustainability, we send all your products together as soon as everything is ready. Orders abroad may take a few days longer overall.

Express delivery time
Unfortunately, we are currently unable to offer express delivery.

A tip: Plan for a longer delivery time before Christmas, as the high volume of parcels can lead to longer delivery times.

Can I also have my order sent to a Packstation?

Unfortunately not. Delivery to packing stations is not possible due to our long shipping box, which exceeds the dimensions for packing stations.

Can I also collect my order from you in Cologne? Do you have a shop?

Good idea, but this is not possible. You can only order our products online - we don't have a shop or warehouse in Cologne. Your films are freshly printed after we receive your order and go straight from the printing press into your parcel.

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Complaint

Have you received a faulty item? Then please send us an e-mail with photos to [email protected]. We will take care of a solution immediately.

Report a complaint

Returns

Can I return my order?

Of course you can return new and unused products to us within 30 days of ordering, except for personalised products that you have designed yourself and B-goods. Here you can find more detailed information aboutCancellation.

Your returned products must arrive well packaged and in perfect condition. It is best to use the original shipping carton. After receiving and checking the goods, we will refund the full purchase price and, if you return the entire order, the original shipping costs.

Unfortunately, you will have to bear the costs for the return yourself. You can conveniently register your return with us and generate a shipping label, for which we will automatically deduct 5.95 euros from the refunded amount.

I have a return outside of Germany.

Unfortunately, we do not offer a returns label for returns outside Germany. Please send an email to [email protected] so that we can help you with your return.

Register return & create label

How long can I cancel the purchase of an item?

Limmaland offers you an extended right of return of up to 30 days.

Can I exchange a product?

Unfortunately, a direct exchange is not possible. However, you can return the item to us and create a new order directly in our shop - this is the fastest way to get the right item sent to you. Please note the information for returns that we describe under Returns. You will also find the address for your return here.

I have returned an item. How do I get my money back?

If you have returned an item to us, we will transfer your money back to you using the payment method you selected for the order. For example, if you paid via PayPal, we will also refund your money via PayPal. Please understand that the processing and refund process may take a few days.

To which address can I return my order?

Please send your return to:
Limmaland GmbH
Lichtstraße 21
50825 Cologne
Germany

What can I do if my order has not arrived?

As soon as your order has been handed over to DHL, you will receive an e-mail with a DHL tracking link. You can use this link to track the status of your shipment. If you have not received your order one week after receiving this email, please send us a message to [email protected]. We will then check your shipment immediately.

I have received a faulty item. What can I do?

Uppsala, that shouldn't be the case! Please send us a photo of the faulty item by email to [email protected]. We'll take care of it!

Help, there's a crease in my film! What can I do?

It's a bit of a shock at first, but our films are very robust and most creases are no longer visible once they have been applied. Creases can also be easily smoothed out with a hairdryer. To do this, heat the film carefully and simply smooth out the creases.

You can usually also remove more stubborn creases that have been created when removing the film. To do this, heat the film slightly (note: the film must not get too hot, otherwise it will warp), remove the film and reposition it.

Take a look at ourVideoon this.

Help, my wall decal isn't holding! Can I save it?

It may sound strange at first, but the heat from the hairdryer can help your wall tattoo to adhere better and increase the adhesive strength. Heat the film with the lowest heat setting of the hairdryer and then press the wall tattoo onto the wall again. The heat softens the adhesive and allows it to mould better to the surface. This is a particularly helpful method for rough plaster and textured wallpaper.

We recommend testing the adhesive strength on an inconspicuous area beforehand, especially on rough surfaces such as grainy woodchip wallpaper and even painted surfaces. Simply order ourfree adhesive sample.

Other reasons for poorer adhesion:

Damp surfaces or walls: Wall films adhere best to absolutely dry walls. The wall to be covered must be dried out or hardened for at least three weeks when applying new coatings.
Dirty surfaces: Make sure that no dust or dirt gets onto the adhesive surface before application, as this also reduces adhesion.
Do not store for too long: Our wall films are first produced with your order and should not be stored for too long. This is because the adhesive strength weakens over time.

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Individualised products

What does my personalised film look like and how do I approve it for printing?

You can see the result of your design directly in the preview on the product page when you enter a text in the corresponding field or select colours. Please check your work again carefully for spelling mistakes and the like. If everything is in organisation , you can add your product to the shopping basket. Please note: You will receive your personalised film exactly as you see it in the preview.

Can I save my personalised decal?

Unfortunately, this is not possible in our system. But it only takes a few taps and clicks and you can recreate your work in no time at all.

What do I do if I make a mistake in the design?

Please contact us immediately by e-mail at [email protected]. If your decal has not yet been printed, we may be able to cancel the order in time. Otherwise we will find another solution together.

The editor for designing the slide is not working properly on my device. What do I do now?

Please get in touch with us, as your feedback is very important to us. It helps us to know which system you are using so that we can better analyse any difficulties. To do this, please open the page supportdetails.com in the browser in which you want to design your slide. All the necessary system details are collected here. You can take a screenshot of this overview and send it together with your problem to [email protected]. We will then check the matter immediately and get back to you. Many thanks for your help!

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About Limmaland

Are you part of IKEA?

No. Limmaland GmbH & Co KG and IKEA® (IKEA Systems B.V.) have no economic connection to each other and are two independently operating companies.

I would like to co-operate with you or have an idea for a new product.

Please write to us via our contact form with your co-operation or product idea.

Can I work with you?

At Limmaland, we regularly offer internships, working student jobs and graduate jobs in various areas. You can find our current job offers via the link.

How can I register for newsletter?

We are really looking forward to it! You can register directly with your name and email address via the link to our newsletter.

I would like to unsubscribe from newsletter.

That is of course a great pity. You have the option to unsubscribe directly in every newsletter. You will find the link to unsubscribe at the end of every message. You can also leave us a message. Please enter the email address with which you would like to unsubscribe and write to us at [email protected].

Of course, you can subscribe again at any time if you are interested in new nursery ideas, IKEA hacks and special offers.

If we have not been able to answer your question here, please write to us using our contact form. We will get back to you as soon as possible!