How can we help you?
How to order
Do I have to create a customer account to order from you?
Where is my order confirmation?
I haven't received an invoice - what now?
Payment and dispatch
What payment methods are available?
What does prepayment mean?
Limmaland GmbH & Co KG
Commerzbank Köln
IBAN: DE76 3704 0048 0193 9628 00
What do I need to know when paying by invoice with Ratepay?
In co-operation with Ratepay GmbH, Franklinstraße 28-29, 10587 Berlin, we offer the following payment option. Payment is made to Ratepay:
The payment period is 14 days from dispatch of the goods or when the digital products are made available.What do I need to know when paying by instant bank transfer?
I paid with Sofortüberweisung and nothing happened.
If you have paid by instant bank transfer, it is unfortunately possible that the transfer will not be received until a few days later. Especially if you made the payment from abroad.
How much does shipping cost? Which countries can I order to?
Within Germany:
5.95 € shipping costs
From 59 € value of goods we ship free of charge
To Belgium, Luxembourg, Netherlands, Austria:
6,95 € shipping costs
from 69 € value of goods we ship free of charge
France, Italy:
8,95 € shipping costs
from 79 € value of goods we ship free of charge
Bulgaria, Denmark, Estonia, Greece, Great Britain, Ireland, Croatia, Latvia, Lithuania, Malta, Poland, Portugal, Romania, Switzerland, Slovakia, Slovenia, Spain, Czech Republic, Hungary, Cyprus:
12.95 € shipping costs
Norway, Iceland, Serbia, Sweden, Finland:
17,95 € shipping costs
* Please note that additional duties and taxes may apply for deliveries to non-EU countries. Information on customs regulations can be found at this link.
Further information on the currently applicable import sales taxes can be found here and for Switzerland here.
Which shipping service providers do you work with?
How long do I have to wait for my order?
Express delivery time
Unfortunately, we are currently unable to offer express delivery.
Can I also have my order sent to a Packstation?
Can I also collect my order from you in Cologne? Do you have a shop?
Complaint
Returns
Can I return my order?
Of course you can return new and unused products to us within 30 days of ordering, except for personalised products that you have designed yourself and B-goods. Here you can find more detailed information aboutCancellation.
Your returned products must arrive well packaged and in perfect condition. It is best to use the original shipping carton. After receiving and checking the goods, we will refund the full purchase price and, if you return the entire order, the original shipping costs.
Unfortunately, you will have to bear the costs for the return yourself. You can conveniently register your return with us and generate a shipping label, for which we will automatically deduct 5.95 euros from the refunded amount.
I have a return outside of Germany.
Unfortunately, we do not offer a returns label for returns outside Germany. Please send an email to hej@limmaland.com so that we can help you with your return.
How long can I cancel the purchase of an item?
Limmaland offers you an extended right of return of up to 30 days.
Can I exchange a product?
Unfortunately, a direct exchange is not possible. However, you can return the item to us and create a new order directly in our shop - this is the fastest way to get the right item sent to you. Please note the information for returns that we describe under Returns. You will also find the address for your return here.
I have returned an item. How do I get my money back?
If you have returned an item to us, we will transfer your money back to you using the payment method you selected for the order. For example, if you paid via PayPal, we will also refund your money via PayPal. Please understand that the processing and refund process may take a few days.
To which address can I return my order?
Please send your return to:
Limmaland GmbH & Co KG
Lichtstraße 21
50825 Cologne
Cologne, Germany
What can I do if my order has not arrived?
As soon as your order has been handed over to DHL, you will receive an e-mail with a DHL tracking link. You can use this link to track the status of your shipment. If you have not received your order one week after receiving this email, please send us a message to hej@limmaland.com. We will then check your shipment immediately.
I have received a faulty item. What can I do?
Uppsala, that shouldn't be the case! Please send us a photo of the faulty item by email to hej@limmaland.com. We'll take care of it!Help, there's a crease in my film! What can I do?
It's a bit of a shock at first, but our films are very robust and most creases are no longer visible once they have been applied. Creases can also be easily smoothed out with a hairdryer. To do this, heat the film carefully and simply smooth out the creases.
You can usually also remove more stubborn creases that have been created when removing the film. To do this, heat the film slightly (note: the film must not get too hot, otherwise it will warp), remove the film and reposition it.
Take a look at ourVideoon this.
Help, my wall decal isn't holding! Can I save it?
It may sound strange at first, but the heat from a hairdryer can help your wall tattoo to adhere better and increase the adhesive strength. Heat the film with the lowest heat setting of the hairdryer and then press the wall tattoo onto the wall again. The heat softens the adhesive and allows it to mould better to the surface. This is a particularly helpful method for rough plaster and textured wallpaper.
We recommend testing the adhesive strength on an inconspicuous area beforehand, especially on rough surfaces such as grainy woodchip wallpaper and even painted surfaces. Simply order ourfree adhesive sample.
Other reasons for poorer adhesion:
- Damp surfaces or walls: Wall films adhere best to absolutely dry walls. The wall to be covered must be dried out or hardened for at least three weeks when applying new coatings.
- Dirty surfaces: Make sure that no dust or dirt gets onto the adhesive surface before application, as this also reduces adhesion.
- Do not store for too long: Our wall films are first produced with your order and should not be stored for too long. This is because the adhesive strength weakens over time.
Individualised products
What does my personalised film look like and how do I approve it for printing?
Can I save my personalised decal?
What do I do if I make a mistake in the design?
The editor for designing the slide is not working properly on my device. What do I do now?
About Limmaland
Are you part of IKEA?
No. Limmaland GmbH & Co KG and IKEA® (IKEA Systems B.V.) have no economic connection to each other and are two independently operating companies.
I would like to co-operate with you or have an idea for a new product.
Please write to us via our contact form with your co-operation or product idea.
Can I work with you?
At Limmaland, we regularly offer internships, working student jobs and graduate jobs in various areas. You can find our current job offers via the link.
How can I register for newsletter?
We are really looking forward to it! You can register directly with your name and email address via the link to our newsletter.
I would like to unsubscribe from newsletter.
That is of course a great pity. You have the option to unsubscribe directly in every newsletter. You will find the link to unsubscribe at the end of every message. You can also leave us a message. Please enter the email address with which you would like to unsubscribe and write to us at hej@limmaland.com.
Of course, you can subscribe again at any time if you are interested in new nursery ideas, IKEA hacks and special offers.