Do I have to create a customer account to order from you?
Where is my order confirmation?
I haven't received an invoice - what now?
Payment and shipping
What payment methods are available?
What does prepayment mean?
Limmaland GmbH & Co KG
IBAN: DE76 3704 0048 0193 9628 00
What do I need to know when paying by invoice with KLARNA or by Sofortüberweisung?
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer the following payment options. Payment is made to Klarna in each case:
- Invoice: The payment period is 14 days from the dispatch of the goods or when the digital products are made available. You can find the invoice terms here for deliveries to Germany and here for deliveries to Austria.
- Sofortüberweisung: Your account will be debited immediately after placing the order.
I paid with Sofortüberweisung and nothing happened.
If you have paid by Sofortüberweisung, it is unfortunately possible that the transfer will not be received until a few days later. Especially if you paid from abroad.
How much does shipping cost? To which countries can I order?
5,95 € shipping costs
from 59 € value of goods we ship free of charge
To Belgium, Luxembourg, Netherlands, Austria:
6,95 € shipping costs
from 69 € value of goods we ship free of charge
8,95 € shipping costs
from 79 € value of goods we ship free of charge
Bulgaria, Denmark, Estonia, Greece, Great Britain, Ireland, Croatia, Latvia, Lithuania, Malta, Poland, Portugal, Romania, Switzerland, Slovakia, Slovenia, Spain, Czech Republic, Hungary, Cyprus:
12,95 € shipping costs
Norway, Iceland, Serbia, Sweden, Finland:
17,95 € shipping costs
* Please note that for deliveries to non-EU countries additional customs duties and taxes may apply. Information on customs regulations can be found at this link.
Further information on the currently applicable import taxes can be found at here and for Switzerland here.
Which shipping service providers do you work with?
How long do I have to wait for my order?
Express delivery time
Unfortunately, we cannot currently offer express delivery.
Can I have my order sent to a Packstation?
Can I also pick up my order at your store in Cologne? Do you have a shop?
Can I return my order?
Of course you can return new and unused products within 30 days after ordering. Excluded from this are personalised products, which you have designed yourself and B-goods. Here you can find more detailed information about the Cancellation.
Your returned products must arrive well packed and in perfect condition. It is best to use the original shipping box. We will refund you the full purchase price after we have received and inspected the goods, and the original shipping costs if you are returning the entire order.
Unfortunately, you have to bear the costs for the return yourself. You can easily register your return with us and generate a shipping label for which we will automatically deduct 5.95 euros from the refunded amount.
I have a return outside Germany.
Unfortunately, we do not offer a return label for returns outside Germany. Please contact us by e-mail at firstname.lastname@example.org so that we can assist you with your return.
Have you received a faulty item? Then please send us an e-mail with photos to email@example.com. We will take care of a solution immediately.
Can I return my order?
Of course you can return new and unused products within 30 days after ordering. Excluded from this are only personalised products, which you have designed yourself and B-goods. Here you can find more detailed information about the cancellation policy.
Your returned products must arrive well packaged and in perfect condition. It is best to use the original shipping box. We will refund the full purchase price after receiving and inspecting the goods, and the original shipping costs if you are returning the entire order.
Unfortunately, you have to bear the costs for the return yourself. You can easily register your return with us and generate a shipping label, for which we will automatically deduct 5.95 euros from the refunded amount.
I have a return outside Germany.
How long can I cancel the purchase of an item?
Limmaland offers you an extended right of return of up to 30 days.
Can I exchange a product?
Unfortunately, a direct exchange is not possible. However, you can return the item to us and directly create a new order in our shop - this way you will receive the correct item in the fastest way. Please note the information for the return, which we describe under Return. Here you will also find the address for your return.
I would like to exchange my product, but would like to keep the gift
No problem, just contact us in advance so that we can see what the minimum order value is and whether we have to charge for the sticker set.
I have returned an item. How do I get my money back?
If you have returned an item to us, we will transfer your money back to you via the payment method you chose for the order. For example, if you paid via Paypal, we will refund your money via Paypal. Please understand that the processing and transfer of the money back may take a few days.
To which address can I return my order?
Please send your return to:
Limmaland GmbH & Co. KG
What can I do if my order has not arrived?
As soon as your order has been handed over to DHL, you will receive an e-mail with a DHL tracking link. You can use this link to track the status of your shipment. If you have not received your order within a week of receiving this email, please send us a message at firstname.lastname@example.org. We will then check your shipment immediately.
I have received a faulty item. What can I do?
Uppsala, this should not be the case! Please send us a photo of the faulty item by e-mail to email@example.com. We will take care of it!
Help, there's a crease in my foil! What can I do?
You might get a shock at first, but our films are very robust and most creases are no longer visible after they have been applied. Creases can also be easily removed with a hairdryer. To do this, gently heat the film and simply brush out the creases.
You can usually also remove more stubborn creases that have formed when the film was removed. To do this, heat the film slightly (caution: the film must not get too hot, otherwise it will warp), remove the film and reposition it.
Take a look at our Video video.
Help, my wall decal won't hold! Can I save it?
Try using a hairdryer! It sounds strange at first, but the heat of the hairdryer can help to fix your wall tattoo better and increase the adhesive strength. Heat the foil with the lowest heat setting of the hairdryer, and then press the wall tattoo against the wall again. The heat softens the adhesive and allows it to adapt better to the surface. This is a particularly helpful method for rough plaster and textured wallpaper.
Especially with rough surfaces such as grainy woodchip wallpaper and even painted surfaces, we recommend testing the adhesive strength on an inconspicuous area beforehand. Simply order our free adhesive sample.
Other reasons for poor adhesion:
- Damp surfaces or walls: Wall films adhere best to absolutely dry walls. The wall to be covered must be dry or cured for at least three weeks before applying a new coat.
- Dirty surfaces: Make sure that no dust or dirt gets onto the adhesive surface before applying the film, as this also reduces adhesion.
- Do not store for too long: Our wall films are first produced with your order and should not be stored for too long. The adhesive strength weakens over time.
What will my personalised foil look like and how do I approve it for printing?
Can I save my self-designed decal?
What do I do if I make a mistake in the design?
The editor for designing the slide does not work properly on my device. What do I do now?
Are you part of IKEA?
No. Limmaland GmbH & Co KG and IKEA® (IKEA Systems B.V.) have no economic connection to each other and are two independently operating companies.
I would like to cooperate with you or have an idea for a new product.
Please write to us via our contact form with your cooperation or product idea.
Can I work with you?
At Limmaland we can regularly offer internships, working student and graduate jobs in various areas. You can find our current job offers via the link.
How can I sign up for the newsletter?
We are very pleased to hear from you! You can subscribe directly to our newsletter with your name and email address via the link .
I would like to unsubscribe from the newsletter.
That is of course a great pity. You have the possibility to unsubscribe directly in every newsletter. You will find the link to unsubscribe at the end of every message. You can also leave us a message. Please enter the email address with which you would like to unsubscribe and write to us at firstname.lastname@example.org
Of course, you can always subscribe again if you want to receive new nursery ideas, IKEA hacks and special offers.