How can we help you?

We have compiled a list of frequently asked questions and answered them for you on this page.

Order Payment and shipping Complaints Returns Individualised products About Limmaland

Order

Do I have to create a customer account to order from you?

No, you can also order as a guest in our shop. The advantage of a customer account is that you can view all orders and their status yourself. For products that you design yourself, you can also use a customer account to save the interim status and process it at a later date.

Where is my order confirmation?

Uppsala, something must have gone wrong! Have you entered your e-mail address correctly? Sometimes the order confirmation ends up in the spam folder. If you don't find a confirmation there either, just contact us via our contact form or via e-mail to hej@limmaland.com. We will be happy to help you!

I haven't received an invoice - what now?

You need an invoice? You can't find it in the package? This is because we only send invoices by email after receipt of payment. Please check your spam email folder! If you can't find it there, please contact our customer service via the contact form . We will gladly look for your invoice again. We will gladly look up your invoice again and send it to you. If you have selected KLARNA as your payment method, you can also view your invoice directly in your customer profile.

Payment and shipping

What payment methods are available?

You can conveniently pay with PayPal, credit card, instant bank transfer, prepayment by bank transfer or on account. You can select the respective payment method in the order process.

What does prepayment mean?

When paying in advance, you transfer the purchase amount to us after ordering. As soon as we have received the payment, we will process your order. You will receive the bank details as well as the reason for payment and the purchase amount with your order confirmation from us by e-mail. Our bank details are:

Limmaland GmbH & Co KG
Commerzbank Köln
IBAN: DE76 3704 0048 0193 9628 00

What do I need to know when paying by invoice with KLARNA or by Sofortüberweisung?

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer the following payment options. Payment is made to Klarna in each case:

Invoice: The payment period is 14 days from the dispatch of the goods or when the digital products are made available. You can find the invoice terms here for deliveries to Germany and here for deliveries to Austria.
Sofortüberweisung: Your account will be debited immediately after placing the order.

I paid with Sofortüberweisung and nothing happened.

If you have paid by Sofortüberweisung, it is unfortunately possible that the transfer will not be received until a few days later. Especially if you paid from abroad.

How much does shipping cost? To which countries can I order?

Here you will find a list of the countries and shipping costs to which we deliver:

Within Germany:
5,95 € shipping costs
from 59 € value of goods we ship free of charge

To Belgium, Luxembourg, Netherlands, Austria:
6,95 € shipping costs
from 69 € value of goods we ship free of charge

France, Italy:
8,95 € shipping costs
from 79 € value of goods we ship free of charge

Bulgaria, Denmark, Estonia, Greece, Great Britain, Ireland, Croatia, Latvia, Lithuania, Malta, Poland, Portugal, Romania, Switzerland, Slovakia, Slovenia, Spain, Czech Republic, Hungary, Cyprus:
12,95 € shipping costs

Norway, Iceland, Serbia, Sweden, Finland:
17,95 € shipping costs

* Please note that for deliveries to non-EU countries additional customs duties and taxes may apply. Information on customs regulations can be found at this link.
Further information on the currently applicable import taxes can be found at here and for Switzerland here.

Which shipping service providers do you work with?

Your order will be delivered climate neutrally with DHL GoGreen.

How long do I have to wait for my order?

As we all know, anticipation is the best joy! But don't worry, you won't have to wait too long for your order from Limmaland. We will get to work quickly after receiving your payment, printing, laminating and packing, so that your products will usually arrive at your home within 3-4 days. Please note that a few products are not produced daily and therefore have a slightly longer delivery time. In the interest of sustainability, we will ship all your products together as soon as everything is produced. Orders to foreign countries may take a few days longer.

Express delivery time
Unfortunately, we cannot currently offer express delivery.

A tip: Plan for a longer delivery time before Christmas, as the high volume of parcels can lead to longer delivery times.

Can I have my order sent to a Packstation?

Unfortunately not. Delivery to Packstations is not possible due to our elongated shipping box, which exceeds the dimensions for Packstations.

Can I also pick up my order at your store in Cologne? Do you have a shop?

Good idea, but that's not possible. You can only order our products online - we don't have a shop or a warehouse in Cologne. Your slides will be printed fresh after we receive your order and will go straight from the printing machine into your parcel.

Complaint

Have you received a faulty item? Then please send us an e-mail with photos to hej@limmaland.com. We will take care of a solution immediately.

Report complaint

Return

Can I return my order?

Of course you can return new and unused products within 30 days after ordering. Excluded from this are personalised products, which you have designed yourself and B-goods. Here you can find more detailed information about the Cancellation.

Your returned products must arrive well packed and in perfect condition. It is best to use the original shipping box. We will refund you the full purchase price after we have received and inspected the goods, and the original shipping costs if you are returning the entire order.

Unfortunately, you have to bear the costs for the return yourself. You can easily register your return with us and generate a shipping label for which we will automatically deduct 5.95 euros from the refunded amount.

I have a return outside Germany.

Unfortunately, we do not offer a return label for returns outside Germany. Please contact us by e-mail at hej@limmaland.com so that we can assist you with your return.

Register return & generate label

Complaint

Have you received a faulty item? Then please send us an e-mail with photos to hej@limmaland.com. We will take care of a solution immediately.

Report complaint

Return

Can I return my order?

Of course you can return new and unused products within 30 days after ordering. Excluded from this are only personalised products, which you have designed yourself and B-goods. Here you can find more detailed information about the cancellation policy.

Your returned products must arrive well packaged and in perfect condition. It is best to use the original shipping box. We will refund the full purchase price after receiving and inspecting the goods, and the original shipping costs if you are returning the entire order.

Unfortunately, you have to bear the costs for the return yourself. You can easily register your return with us and generate a shipping label, for which we will automatically deduct 5.95 euros from the refunded amount.

Register return & generate label

I have a return outside Germany.

Unfortunately, we do not offer a returns label for returns outside Germany. It is best to contact us by e-mail at hej@limmaland.com so that we can assist you with your return.

How long can I cancel the purchase of an item?

Limmaland offers you an extended right of return of up to 30 days.

Can I exchange a product?

Unfortunately, a direct exchange is not possible. However, you can return the item to us and directly create a new order in our shop - this way you will receive the correct item in the fastest way. Please note the information for the return, which we describe under Return. Here you will also find the address for your return.

I would like to exchange my product, but would like to keep the gift

No problem, just contact us in advance so that we can see what the minimum order value is and whether we have to charge for the sticker set.

I have returned an item. How do I get my money back?

If you have returned an item to us, we will transfer your money back to you via the payment method you chose for the order. For example, if you paid via Paypal, we will refund your money via Paypal. Please understand that the processing and transfer of the money back may take a few days.

To which address can I return my order?

Please send your return to:
Limmaland GmbH & Co. KG
Lichtstrasse 21
50825 Cologne
Germany

What can I do if my order has not arrived?

As soon as your order has been handed over to DHL, you will receive an e-mail with a DHL tracking link. You can use this link to track the status of your shipment. If you have not received your order within a week of receiving this email, please send us a message at hej@limmaland.com. We will then check your shipment immediately.

I have received a faulty item. What can I do?

Uppsala, this should not be the case! Please send us a photo of the faulty item by e-mail to hej@limmaland.com. We will take care of it!

Help, there's a crease in my foil! What can I do?

You might get a shock at first, but our films are very robust and most creases are no longer visible after they have been applied. Creases can also be easily removed with a hairdryer. To do this, gently heat the film and simply brush out the creases.

You can usually also remove more stubborn creases that have formed when the film was removed. To do this, heat the film slightly (caution: the film must not get too hot, otherwise it will warp), remove the film and reposition it.

Take a look at our Video video.

Help, my wall decal won't hold! Can I save it?

Try using a hairdryer! It sounds strange at first, but the heat of the hairdryer can help to fix your wall tattoo better and increase the adhesive strength. Heat the foil with the lowest heat setting of the hairdryer, and then press the wall tattoo against the wall again. The heat softens the adhesive and allows it to adapt better to the surface. This is a particularly helpful method for rough plaster and textured wallpaper.

Especially with rough surfaces such as grainy woodchip wallpaper and even painted surfaces, we recommend testing the adhesive strength on an inconspicuous area beforehand. Simply order our free adhesive sample.

Other reasons for poor adhesion:

Damp surfaces or walls: Wall films adhere best to absolutely dry walls. The wall to be covered must be dry or cured for at least three weeks before applying a new coat.
Dirty surfaces: Make sure that no dust or dirt gets onto the adhesive surface before applying the film, as this also reduces adhesion.
Do not store for too long: Our wall films are first produced with your order and should not be stored for too long. The adhesive strength weakens over time.

Personalised products

What will my personalised foil look like and how do I approve it for printing?

You can see the result of your design directly in the preview on the product page when you enter a text in the corresponding field or select colours. Please check your work again carefully for spelling mistakes and the like. If everything is in organisation , you can put your product into the shopping cart. Please note: You will receive your personalised foil exactly as you see it in the preview.

Can I save my self-designed decal?

Unfortunately, this is not possible in our system. But it only takes a few steps and clicks and you'll have created your work again in no time.

What do I do if I make a mistake in the design?

Please contact us immediately by e-mail at hej@limmaland.com. If your decal has not yet been printed, we may be able to cancel the order in time. Otherwise, we will find another solution together.

The editor for designing the slide does not work properly on my device. What do I do now?

Please contact us, because your feedback is very important to us. To be able to analyse difficulties better, it helps us to know which system you are using. To do this, please open the page supportdetails.com in the browser in which you want to design your slide. All necessary system details are collected here. You can take a screenshot of this overview and send it together with your problem to hej@limmaland.com . We will then check the matter immediately and get back to you. Thank you very much for your help!

About Limmaland

Are you part of IKEA?

No. Limmaland GmbH & Co KG and IKEA® (IKEA Systems B.V.) have no economic connection to each other and are two independently operating companies.

I would like to cooperate with you or have an idea for a new product.

Please write to us via our contact form with your cooperation or product idea.

Can I work with you?

At Limmaland we can regularly offer internships, working student and graduate jobs in various areas. You can find our current job offers via the link.

How can I sign up for the newsletter?

We are very pleased to hear from you! You can subscribe directly to our newsletter with your name and email address via the link .

I would like to unsubscribe from the newsletter.

That is of course a great pity. You have the possibility to unsubscribe directly in every newsletter. You will find the link to unsubscribe at the end of every message. You can also leave us a message. Please enter the email address with which you would like to unsubscribe and write to us at hej@limmaland.com

Of course, you can always subscribe again if you want to receive new nursery ideas, IKEA hacks and special offers.

If we could not answer your question here, please write to us via our contact form. We will get back to you as soon as possible!