How can we help you?

We have compiled and answered frequently asked questions for you on this page.

Order Payment and shipping Complaints Returns Customised products About Limmaland

How to order

Do I have to create a customer account to order from you?

No, you can also order as a guest in our shop. The advantage of a customer account is that you can view all orders and their status yourself. For products that you design yourself, you can also save the intermediate status with a customer account and continue working on it at a later date.

Where is my order confirmation?

Uppsala, something must have gone wrong! Have you entered your e-mail address correctly? Sometimes the order confirmation ends up in the spam folder. If you can't find a confirmation there either, simply get in touch via our contact form or email [email protected]. We'll be happy to help you!

I haven't received an invoice - what now?

Do you need an invoice? Can't find it in the parcel either? That's because we only send invoices by email once payment has been received. Please check your spam email folder! If you can't find it there, please get in touch with our customer service team using the contact form. We will be happy to look for your invoice again and send it to you. If you have selected KLARNA as your payment method, you can also view your invoice directly there in your customer profile.

Payment and shipping

Parcel delivery

Standard parcel via DHL gogreen

Delivery country

Goods
value up to £75

From £75

Germany

£5.95

Free

Austria

, France, Netherlands, Belgium, Luxembourg, Italy

£7.95

Free

Switzerland

£14.95

14.95

Rest of EU

£16.95

Furniture shipping

Heavy parcels via DHL

Delivery country

Furniture
up to 15 kg

Over 15 kg

Germany

£9.95

AustriaFranceNetherlandsBelgiumLuxembourgItaly

£19.95

£24.95

Switzerland *

£24.95

€34.95

Rest of EU

£29.95

£39.95

Shipping with large letter/maxi letter or international parcel post

Small items that can be sent using a cheaper shipping method due to their weight and dimensions.

Country of delivery	Shipping method	Price
Germany	Large letter/Maxi letter	£2.95
All other countries	International parcel post	7.95

* Please note that additional customs duties and taxes may apply for deliveries to non-EU countries. Information on customs regulations can be found at this link. Further details on the currently applicable import sales taxes can be found here and for Switzerland here.

What payment methods are available?

You can conveniently pay with PayPal, credit card, instant bank transfer, prepayment by bank transfer or on account. You can select the respective payment option during the ordering process.

What does prepayment mean?

When paying in advance, you transfer the purchase amount to us after placing your order. As soon as we have received your payment, we will process your order. You will receive the bank details, the purpose of the transfer and the purchase amount with your order confirmation from us by email.

Our bank details are:

Limmaland GmbH
Volksbank Köln
IBAN: DE92380601864985816013
BIC: GENODED1BRS

What do I need to know about payments for purchase on account with Ratepay?

In cooperation with Ratepay GmbH, Franklinstraße 28-29, 10587 Berlin, we offer the following payment option. Payment is made to Ratepay :

The payment period is 14 days from dispatch of the goods or provision of the digital products.

What do I need to know about payments by instant bank transfer?

Instant bank transfer: Your account will be debited immediately after placing your order.

I paid by instant bank transfer and nothing happened.

If you paid by instant bank transfer, it may take a few days for the transfer to be received. This is especially true if you made the payment from abroad.

How long do I have to wait for my order?

As we all know, anticipation is half the fun! But don't worry, you won't have to wait too long for your order from Limmaland. Once we have received your payment, we will quickly get to work printing, laminating and packaging your products, so that they will usually arrive at your home within 3-4 days. Please note that a few products are not produced daily and therefore have a slightly longer delivery time. In the interests of sustainability, we ship all your products together as soon as everything is ready. Orders to other countries may take a few days longer.

Express delivery time
Unfortunately, we are currently unable to offer express delivery.

A tip: Allow for a longer delivery time before Christmas, as high parcel volumes can lead to longer delivery times.

Can I have my order sent to a Packstation?

Unfortunately not. Delivery to Packstations is not possible due to our long shipping boxes, which exceed the dimensions for Packstations.

Can I also pick up my order from you in Cologne? Do you have a shop?

Good idea, but unfortunately that is not possible. You can only order our products online – we do not have a shop or warehouse in Cologne. Your films are freshly printed after your order is received and go straight from the printing machine into your parcel.

Complaints

Have you received a faulty item? Then please send us an email with photos to [email protected]. We will find a solution as soon as possible.

Report a complaint

Return

Can I return my order?

Of course, you can return new and unused products to us within 30 days of ordering, with the exception of personalised products that you have designed yourself and B-grade goods. Here you will find more detailed information on cancellation.

Your returned products must be well packaged and arrive in perfect condition. It is best to use the original shipping box. After receiving and inspecting the goods, we will refund the full purchase price and, if the entire order is returned, the original shipping costs.

Unfortunately, you must bear the costs of the return yourself. You can conveniently register your return with us and generate a shipping label, for which we will automatically deduct £6.95 from the refunded amount. The costs for a return may vary outside of the United Kingdom. Simply contact our customer service for more information.

Have you ordered a product from our nappy range and would like to return it? Then please contact our customer service team, who will be happy to help you.

For all other products, simply click here to generate your return label. Please ensure that your product is undamaged and not personalised before returning it.

Register your return & generate a label

I have a return outside of Germany.

, our returns tool is not available for returns outside Germany. Please contact our customer service team at . The best way to do this is to send an email to [email protected] so that we can help you with your return.

Here you will find a list of prices for returns outside Germany :

Within the EU except Germany :
£9.95 Returns excluding small furniture*£16.
95 Returns of small

furniture*Switzerland**, Great Britain**, Norway**, Iceland, Serbia :
£14.95 Returns excluding small furniture*£26.
95 Returns of small

furniture** For returns of small furniture, the above costs will be charged instead of the standard shipping costs. The small furniture category includes the following products: changing table topper and shelves at changing table topper.

** Please note that additional customs duties and taxes may apply to returns to non-EU countries.

How long can I cancel the purchase of an item?

Limmaland offers you an extended right of return of up to 30 days.

Can I exchange a product?

Unfortunately, direct exchanges are not possible. However, you can return the item to us and place a new order in our shop – this is the quickest way to get the right item sent to you. Please note the information we provide under Returns for returns. You will also find the address for your return here.

I have returned an item. How will I get my money back?

If you have returned an item to us, we will refund your money using the payment method you selected when placing your order. For example, if you paid via PayPal, we will refund your money via PayPal. Please understand that the processing and refund process may take a few days.

To which address can I return my order?

Please send your return to :
Limmaland GmbH
Lichtstraße 21
50825 Cologne
Germany

What can I do if my order has not arrived?

As soon as your order has been handed over to DHL, you will receive an email with a DHL tracking link. You can use this link to track the status of your shipment. If you have not received your order one week after receiving this email, please send us a message at [email protected]. We will then check your shipment immediately.

I have received a faulty item. What can I do?

Uppsala, that shouldn't be the case! Please send us a photo of the faulty item by email to [email protected]. We will take care of it!

Help, there's a crease in my film! What can I do?

It can be alarming at first, but our films are very robust and most creases are no longer visible after application. Creases can also be easily smoothed out with a hairdryer. To do this, carefully heat the applied film and simply smooth out the creases.

Even stubborn creases that occurred when removing the film can usually be removed. To do this, gently heat the film (caution: the film must not become too hot, otherwise it will warp), remove the film and reposition it.

Feel free to take a look at our video .

Help, my wall sticker ( wall decal) isn't sticking! Can I save it?

Try using a hairdryer! It may sound strange at first, but the heat from the hairdryer can help to fix your wall sticker better and increase its adhesive strength. Warm the film using the lowest heat setting on the hairdryer and then press the wall sticker onto the wall again. The heat softens the adhesive, allowing it to better adapt to the surface. This method is particularly helpful for rough plaster and textured wallpaper.

Other reasons for poor adhesion:

Damp surfaces or walls: Wall films adhere best to completely dry walls. If the wall has been freshly painted, it must be left to dry or cure for at least three weeks.
Dirty surface: Make sure that no dust or dirt gets onto the adhesive surface before sticking, as this also reduces adhesion.
Do not store for too long: Our wall films are only produced when you place your order and should not be stored for too long. The adhesive strength weakens over time.

Individualised products

What does my personalised film look like and how do I approve it for printing?

You can see the result of your design directly in the preview on the product page when you enter a text in the corresponding field or select colours. Please check your work again carefully for spelling mistakes and the like. If everything is in organisation , you can add your product to the shopping basket. Please note: You will receive your personalised film exactly as you see it in the preview.

Can I save my personalised decal?

Unfortunately, this is not possible in our system. But it only takes a few taps and clicks and you can recreate your work in no time at all.

What do I do if I make a mistake in the design?

Please contact us immediately by e-mail at [email protected]. If your decal has not yet been printed, we may be able to cancel the order in time. Otherwise we will find another solution together.

The editor for designing the slide is not working properly on my device. What do I do now?

Please get in touch with us, as your feedback is very important to us. It helps us to know which system you are using so that we can better analyse any difficulties. To do this, please open the page supportdetails.com in the browser in which you want to design your slide. All the necessary system details are collected here. You can take a screenshot of this overview and send it together with your problem to [email protected]. We will then check the matter immediately and get back to you. Many thanks for your help!

About Limmaland

Are you part of IKEA?

No. Limmaland GmbH and IKEA ® (IKEA Systems B.V.) have no economic connection whatsoever and are two independently operating companies.

I would like to collaborate with you or have an idea for a new product.

Please feel free to write to us using our contact form with your collaboration or product idea.

Can I work for you?

At Limmaland, we regularly offer internships, working student positions and graduate jobs in various areas. You can find our current job vacancies via the link.

How can I subscribe to the newsletter?

We are delighted to hear that! You can subscribe directly with your name and email address via the link to our newsletter.

I would like to unsubscribe from the newsletter.

We are very sorry to hear that. You can unsubscribe directly at any time at newsletter. You will find the unsubscribe link at the end of each message. You can also leave us a message. Please provide the email address you wish to unsubscribe and write to us at [email protected].

Selbstverständlich. You can subscribe again at any time if you are interested in new children's room ideas, IKEA hacks and special offers.

If we were unable to answer your question here, please write to us using our contact form. We will get back to you as soon as possible!